We have added a new section “Our Team”

First up is Jay Clark Founder and Designer at Prescott Cyclery.

Founder – Jay Clark

I love to ride bicycles. Cycling for me is a fantastic way to be outside, meet people and enjoy our world. My love for cycling began at an early age and I have been fortunate enough to turn my passion for all things bicycle related into a living designing bicycles and products for them.

I graduated from The University of the Arts in Philadelphia in 1994. And followed my passion for riding, racing and all things bicycles to Syncros and the mountains of British Columbia. It was a magical time living by the ocean in Vancouver and riding high into the mountains that surround the city. On the road or on the dirt Vancouver has every kind of adventure one can imagine riding a bicycle on. Thus began my design career in the Cycling Industry.

Over the next 18 years I worked for great companies and learned the craft of bicycle design and engineering from the very best minds in the industry. I learned component design and the importance of product testing at Syncros. At Serotta I was immersed into the holistic approach to “the rider comes first” bicycle fitting and how it drives a frame’s design and geometry. I gained invaluable experience at Cannondale in advanced frame engineering, development and reinforced my strong belief in testing.

I set out on my own 4 years ago and have built a successful consulting business, continuing to build on my skills as a design engineer by working with companies inside and outside of the cycling industry. I have learned the industry best practices from leading design firms and automotive accessory companies.  It has been my goal from the start to parley my development experience into product of my own design for my own company.

Starting Prescott Cyclery has been a career long dream. After realizing the product goals for many others over my career it is exciting to own my own brand. I am pouring all that I have learned into the creation of our products. Designing products for people to interact with is fun. As a bicycle designer you get to take interactive design to a new level, developing a product that is an extension of the end user. It is exciting to me that they interact with the product on a very direct level, and that it helps them to realize their goals and aspirations. This is why I do what I do. It is rewarding for me to create awesome product that helps people realize their own goals.

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Our Return Policy

I know this is not very exciting.  However as we sell more of our product the questions will come up.  So for clarity and peace of mind when making your purchase here is our return policy.

Our Return Policy

You may return any new, unopened items in their original packaging within 30 days of purchase for a full refund. You are responsible for the cost of the return postage. During the holidays, items shipped by Prescott Cyclery LLC between November 1st and December 31st can be returned until January 31st.

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

What if my item is damaged in shipping or is defective?

If you received a damaged or defective item, please take photos of the damage or defect and send them to customerservice@prescottcyclery.com for our review. We will issue a call tag for you to return the item to us. Once we receive it we’ll ship you a replacement of the exact item.

What if my item is the wrong size?

Clothing:
We will accept returns of clothing that still has the tags attached and the original packaging. Please wear undergarments and take care when trying on new clothing not to damage it. You will be responsible for the cost of return postage of the item.

Components:
Sorry, if you have opened your new component and attempted to install it we can not take it back. If you opened it only to realize it is the wrong size we will accept the return of the item for an exchange only. You will be responsible for the cost of return postage of the item.

Tools:
Sorry, we do not accept the return of tools that have been opened.

Frames:
Sorry, we do not accept the return of frames that have been opened. If you have any question on frame sizing before you order please contact us. We will answer your question quickly and help you make the right choice.